Carhop/ Skating Carhop (server)

<p><strong>Position:</strong>                                                          <strong>Carhop</strong></p><p><strong>Immediate Supervisor:      </strong>                    Manager on Duty (MOD)</p><p><strong>Status:  </strong>                                                           Nonexempt</p><p><br/></p><p><strong>Position Summary:</strong> This position serves product to guests.</p><p><br/></p><p><strong>Essential Job Duties:</strong></p><ul><li>Ensure that product meets operational, quality, and appearance standards before being delivered to guests</li><li>Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds</li><li>Provide friendly, quick, and polite service to guests</li><li>Promptly respond to guest requests</li><li>Report customer complaints/issues to MOD</li><li>Assist guest with payment</li><li>Make accurate change quickly and efficiently</li><li>Clear trays and trash from guests’ vehicles, patio, drive-thru, and parking lot</li><li>Comply with all company policies, procedures, and operational standards</li><li>Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards</li><li>Regular attendance</li></ul><p><br/></p><p><strong>ADDITIONAL DUTIES:</strong></p><ul><li>Report employee complaints/issues to MOD</li><li>Move and stock food product weighing up to 50 pounds</li><li>Skating Carhop:</li><li>Complete Skating Carhop training requirements</li><li>Perform duties while on roller skates</li><li>Perform other job-related duties as assigned or required</li></ul><p><br/></p><p><strong>Time/Shift Expectations:</strong> Irregular hours; nights; weekends; and holidays</p><p><br/></p><p><strong>Qualifications and Job Requirements:</strong></p><ul><li>Knowledge/Skills</li><li>General restaurant or retail knowledge</li><li>Basic math and reading skills</li><li>Effective verbal and written communication skills</li><li>Ability to follow directions</li><li>Customer service and multi-tasking skills</li></ul><p><strong>Work Environment:</strong> Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions</p><p><br/></p>