<ul><li>We’re offering a high-impact Product Manager role shaping CommBiz across key digital channels for large enterprise customers</li><li>You have the expertise to simplify complexity, influence stakeholders, and turn customer needs into clear, high-impact outcomes</li><li>Together we will transform how Australia’s largest businesses bank by simplifying experiences and driving scalable platform change</li></ul>Do work that matters:This role sits at the intersection of product, technology and our largest business customers, shaping how CommBiz delivers connected experiences across CommBiz Web, CommBiz Mobile, the CommBank App and NetBank. CommBiz is CommBank’s core digital banking platform for large and institutional customers, supporting complex needs such as payments, cash management and servicing at scale. As a business‑facing Product Manager, you will be a key subject matter expert for the Group’s CommBiz platform, leading cross‑crew initiatives that span channels, systems and domains, and translating complex customer and business needs into clear product outcomes.The impact of this role is both strategic and visible. You’ll partner closely with senior stakeholders across Large Business Banking, technology and operations, supporting high‑value customer engagements and resolving complex, high‑impact customer queries. By connecting teams and platforms, you’ll help simplify complexity, improve end‑to‑end customer experiences and influence the future direction of CommBiz for Australia’s largest businesses.See yourself in our team: Within Business Banking, the Digital Business Banking Domain sits at the heart of how our SME and corporate customers manage their businesses with CommBank. The Domain owns and evolves our core digital channels, CommBiz Web, CommBiz Mobile, the CommBank App and NetBank, transforming how customers pay, transact, manage cash flow and interact with the bank every day. Positioned at the intersection of customers, technology and operations, this team plays a critical role in delivering seamless, secure and scalable digital experiences across the Business Banking portfolioThe Process and Performance Improvement Centre of Excellence partners closely with the Domain, driving strategic, cross‑crew initiatives that lift customer experience, operational efficiency and risk outcomes at scale. As a Product Manager and subject matter expert for CommBiz, you will work across crews, domains and stakeholders to shape end‑to‑end processes, resolve complex customer and platform issues, and translate real customer pain points into meaningful improvements. The impact is tangible, improving how thousands of Australian businesses run, grow and succeed every single day.Key Responsibilities:<ul><li>Own and drive the CommBiz channel, leading customer escalations, improving outcomes, and delivering high-impact cross-domain initiatives</li><li>Act as the go-to Subject Matter Expert (SME), translating complex business processes into clear, actionable solutions across Business Banking, Digital, Technology, Risk and Compliance</li><li>Define and prioritise a high-value roadmap that enhances customer experience, operational efficiency and risk outcomes across CommBiz</li><li>Lead continuous improvement of business processes and procedures, removing friction and enabling scalable platform transformation</li><li>Monitor platform performance, proactively identifying risks, breakpoints and opportunities to drive fast, data-led decision making</li><li>Translate complex problems into executable initiatives, closing customer experience gaps and evolving the operating model</li><li>Influence and align stakeholders to drive decisions and deliver outcomes that balance customer and business needs</li><li>Manage escalations, remove delivery blockers, and ensure seamless day-to-day platform operations in a fast-paced environment</li><li>Operate within Agile (PACE), delivering outcomes through scrum practices, OKR tracking, and coordinated incident response during critical outages</li></ul>We’re interested in hearing from people who: <ul><li>Bring proven experience as a Product, Channel, Change, Risk or Compliance Manager (or equivalent), ideally within financial services, with a strong grasp of product lifecycle management, governance and controls.</li><li>Act as a trusted SME for business-facing products, with deep knowledge of CommBiz channels and associated services, translating complex needs into clear, customer‑centric outcomes.</li><li>Have hands-on experience working with digital platforms, end-to-end business processes and operating models, delivering change that materially improves customer and colleague experiences.</li><li>Excel at stakeholder engagement and influence, confidently partnering across product, digital, technology, risk and compliance to drive alignment and momentum.</li><li>Demonstrate strong structured problem‑solving capability, able to diagnose issues, uncover root causes and implement pragmatic, sustainable solutions.</li><li>Communicate with clarity and impact, leveraging excellent written and verbal skills and a high attention to detail to support decision-making at all levels.</li><li>Bring a proactive, outcomes‑focused mindset, with a passion for continuous improvement and the confidence to challenge the status quo constructively.</li><li>Balance innovation with control, embedding governance, risk and compliance considerations into product and change decisions from the outset.</li><li>Live the CommBank risk mindset by proactively identifying, understanding and acting on current and emerging risks to protect customers, colleagues and the bank.</li></ul>If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through <a href="https://sidekick.hr.cba" rel="noopener noreferrer" target="_blank">Sidekick</a> to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 02/06/2026

Tailor & apply in AIApply