About Us We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this <a href="https://www.businessinsider.com/airbnb-ceo-brian-chesky-what-founder-mode-really-means-2024-10">link</a>. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. What This Role Is About: As an Owner Relations Support Specialist, you will work closely with the Owner Relations Manager, who handles client-facing communications. This role will support the Owner Relations department through maintenance coordination, inspection follow-ups, internal team communication, updating information across multiple software systems, and ensuring owner communications are sent accurately and on time via email. You will also assist with vendor sourcing and scheduling, product sourcing and purchasing, and ensuring that managed condos are properly maintained and well supplied. This role plays an important part in maintaining smooth operations between the Owner Relations Department and other departments within the company while ensuring a seamless experience for property owners. Your Main Responsibilities: • Daily monitoring and management of the Owner Relations inbox • Owner sourcing and purchasing support • Updating property descriptions and amenities • Updating OR Tracker, Streamline, Breezeway, and ContactPoint systems • Breezeway task coordination and support • Sending guest reviews and updates to owners • Ongoing statement preparation • Preparation of bi-annual owner summaries • Sending Xplorie links for arriving owners • Sharing bi-monthly guest emails featuring owners • Updating annual Kaba codes • Managing projects related to house rules, fire extinguisher details, maps, AC and TV instructions • Sharing paid social ads with owners • Vendor sheet management and coordination What We’re Looking For: • Excellent written and verbal English communication skills • Strong organizational and multitasking abilities • Experience in property management, vacation rentals, guest services, or administrative support preferred • Ability to coordinate with vendors, internal teams, and property owners professionally • Strong attention to detail and follow-through • Comfortable working in a fast-paced remote environment • Tech-savvy and able to quickly learn new software systems • Experience using Streamline, Breezeway, ContactPoint, or similar PMS platforms is a plus • Ability to manage multiple projects and deadlines independently • Strong problem-solving and critical-thinking skills • Professional, proactive, and customer-service oriented mindset Technical Requirements: <ul> <li>Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)</li> <li>i5 11th Gen or higher</li> <li>Windows 11 / MacOS Catalina or higher</li> <li>Minimum of 8 GB RAM</li> <li>Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)</li> <li>Back-ups in case of power or internet provider interruptions</li> <li>Good headset and webcam (preferably noise-canceling headset)</li> </ul> Why You’ll Love Working with Us: <ul> <li>Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.</li> <li>Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.</li> <li>Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.</li> <li>HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.</li> </ul>

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