AI Researcher

<h1><span><strong>About Workato</strong></span></h1> <p>Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit <span><a href="http://www.workato.com" target="_blank">www.workato.com</a></span></p> <h1><strong>Why join us?</strong></h1> <p><span>Ultimately, Workato believes in fostering a </span><strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong><span>. We are driven by </span><strong>innovation </strong><span>and looking for</span><strong> team players </strong><span>who want to actively build our company. </span></p> <p><span>But, we also believe in </span><strong>balancing productivity with self-care</strong><span>. That’s why we offer all of our employees a vibrant and dynamic work environment </span><a href="http://www.workato.com/careers"><span>along with a multitude of benefits</span></a><span> they can enjoy inside and outside of their work lives. </span></p> <p><span>If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span>Also, feel free to check out why:</span></p> <ul> <li> <p><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12"><span>Business Insider</span></a><span> named us an “enterprise startup to bet your career on”</span></p> </li> <li> <p><a href="https://www.forbes.com/cloud100/#a57477b5f941"><span>Forbes’ Cloud 100</span></a><span> recognized us as one of the top 100 private cloud companies in the world</span></p> </li> <li> <p><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span>Deloitte Tech Fast 500</span></a><span> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></p> </li> <li> <p><a href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span>Quartz</span></a><span> ranked us the #1 best company for remote workers</span></p> </li> </ul><h1><strong>Responsibilities</strong></h1> <p>We are looking for an exceptional <strong>AI Researcher </strong>to join our growing AI team. In this role, you will design, build, deploy, and improve ML/LLM-powered services and features that power intelligent automation and AI-driven product experiences across the Workato platform. You will work closely with our Engineering, Product, and Design teams to define and track product metrics and evaluation strategies, design customer-facing experiments and dive deep to provide actionable insights.This role is ideal for someone who combines strong ML/LLM intuition, software engineering skills and a practical mindset for shipping reliable, scalable AI systems.</p> <ul> <li> <p><strong>Build and improve AI services</strong> using LLMs and custom machine learning models for production use cases.</p> </li> <li> <p><strong>Design, develop, and operate ML/LLM systems</strong> end-to-end, from prototyping to deployment and monitoring.</p> </li> <li> <p><strong>Write high-quality Python code</strong> that is testable, maintainable, and efficient.</p> </li> <li> <p><strong>Improve validation, observability, and performance monitoring</strong> for ML services (quality, latency, reliability, cost).</p> </li> <li> <p><strong>Partner cross-functionally</strong> with product managers, platform engineers, and other stakeholders to ship AI-powered product capabilities.</p> </li> <li> <p><strong>Evaluate and improve existing implementations</strong> by identifying bottlenecks, bugs, and opportunities for optimization.</p> </li> <li> <p><strong>Design controlled experiments</strong> to test the features for our AI-based products and perform deep analysis from the results to find actionable insights</p> </li> <li> <p><strong>Contribute to technical design and code reviews</strong>, helping raise engineering quality across the team.</p> </li> <li> <p><strong>Experiment and iterate</strong> on model behavior, prompting, retrieval, tool use, or orchestration strategies to improve user outcomes.</p> </li> </ul> <h1><strong>Requirements</strong></h1> <h3><strong>Qualifications / Experience / Technical Skills</strong></h3> <ul> <li> <p>Experience with tool-use agents or workflow-aware AI systems.</p> </li> <li> <p>Experience building AI products in enterprise SaaS environments.</p> </li> <li> <p>Experience with A/B testing and statistical significance techniques.</p> </li> <li> <p>Experience with LLMOps/MLOps tooling and practices (monitoring, evaluation pipelines, model rollout, CI/CD).</p> </li> <li> <p>Experience working with modern data warehouses such as Amazon Redshift Snowflake.</p> </li> </ul> <p> </p> <p><strong>Job Req ID: 2724</strong></p>