<h4>About Agero:</h4> <h4>Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit <a href="https://www.agero.com/">https://www.agero.com/</a>.</h4> Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates:

NEW HIRE CLASS START DATE TRAINING SCHEDULE SHIFT TYPES PRODUCTION SCHEDULES

CLASS A: Monday, May 11th, 2026

9:00 am - 5:30 pm EST, M-F. (2 weeks)

Full Time. Early Mornings & Days. Start times between 4am and 10am EST

CLASS B: Monday, June 8th, 2026 9:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings, Days, Afternoons, Evenings, & Nights Start times between 4am and 11:00pm EST

CLASS C: Monday, June 22nd, 2026 1:00 pm - 9:30 pm EST, M-F. (2 weeks) Full Time - Afternoons, Evenings, & Nights Start times between 12pm and 5pm EST

About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do <ul> <li>Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.</li> <li>Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.</li> <li>De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.</li> <li>Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.</li> <li>Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.</li> </ul> Training and Schedules <ul> <li>Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.</li> <li>Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.</li> <li>Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.</li> <li>Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.</li> <li>Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.</li> <li>Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.</li> </ul> CLASS A: FULL

START DATE LAST DATE TO APPLY TRAINING SCHEDULE SHIFT TYPES PRODUCTION SCHEDULES

Monday, May 11th, 2026 Friday, May 1st, 2026 at 5:00 pm EST 9:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST

Available production schedule options after training (all schedules listed in Eastern Standard time zone): <ul> <li>4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off</li> <li>5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off</li> <li>6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off</li> <li>7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off</li> <li>8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off</li> <li>9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off</li> <li>10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off</li> </ul> CLASS B:

Remote Response Associate, Roadside Assistance CSR

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