JOB SUMMARY: The Administrative Assistant will be responsible for first impressions with customers, internal and external, and all administration functions of front desk/office support to meet needs and demands of company. The individual must demonstrate a willingness to provide an excellent experience, seizing opportunities to create raving fans with every interaction. JOB DUTIES AND ESSENTIAL FUNCTIONS: <ul> <li> Responsible for operating a multi-line phone system, answering all calls to ensure customers speak to a live person and are pleasantly greeted and transferred to correct person in a timely and accurate manner. </li> <li> Maintains a professional, customer-focused first impression for all customers entering into division. </li> <li> Responsible for accurate and efficient keying of customer related transactions. </li> <li> Responsible for timely and accurate administration functions supporting needs of company and customers, including but not limited to: invoicing, unbilled route reports, processing RMA credits, daily sales, purchase requisition vouchers, receive and transfer coil inventory support, creating and documenting deposits; ingoing and outgoing mail / FedEx / UPS; storage and file maintenance of Bills of Lading; scanning and file maintenance </li> <li> Supports the needs of the company and customers through processing invoices, unbilled route reports, RMA credits, daily sales, and purchase requisition vouchers. </li> <li> Assists with receiving and transferring coil inventory. </li> <li> Manages ingoing and outgoing mail and shipments. </li> <li> Manages storage and file maintenance. </li> <li> Knows, understands and applies the company’s cash handling policy and CPU (customer pick-up) practices and procedures. </li> <li> Generates accurate and timely department reports weekly or monthly, as needed. </li> <li> Responsible for open and close of front office area for the day. </li> <li> Support payroll functions, as needed. </li> <li> Assists in organizing and executing company events. </li> <li> Other duties and special projects as assigned. </li> </ul> MINIMUM QUALIFICATIONS: <ul> <li> Ability to handle multi-line phone system </li> <li> Ability to work within a team </li> <li> Ability to meet deadlines and work in a fast-paced environment with interruptions and prioritize duties </li> <li> Three or more years office/administration experience preferred </li> <li> High school diploma or equivalent </li> <li> Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.” <ul> <li> Own It – Commitment to customer, the company, and each other</li> <li> Can Do – Pursuing continuous improvement</li> <li> Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control</li> </ul> </li> </ul>

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