<a href="https://bash.careers/join-us"></a> <h2> </h2> <h2>WHO WE ARE AT BASH </h2> We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed. By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better. And we’re only just getting started. Now is the time to jump onboard.

As we continue to grow, we’re looking for Customer Support Agents to join our dynamic Customer Support team. This is a junior role, but not entry-level. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and want to be part of a team that’s redefining retail in Africa — we’d love to hear from you. <h3>WHAT YOU’LL DO:</h3> <ul> <li>Handle customer queries across chat, email, voice, and social channels</li> <li>Take full ownership of customer issues through to resolution</li> <li>Deliver against key performance metrics:</li> <li>Clearly log and categorise all interactions in the CRM system</li> <li>Follow SOPs and processes while applying good judgement where needed</li> <li>Escalate appropriately, but avoid unnecessary handovers</li> <li>Identify repeat issues and flag trends to team leads</li> <li>Maintain a professional, empathetic, and solution-focused tone at all times</li> </ul> <h3>WHO YOU ARE:</h3> <h3>This job is for you if you have:</h3> <ul> <li>6–18 months experience in a customer support / contact centre role</li> <li>Experience working with a CRM system (e.g. Freshdesk, Zendesk, etc.)</li> <li>Exposure to multiple support channels (chat, email, voice, social) preferred</li> </ul> <h3>Skills you already have:</h3> <ul> <li>Have previous experience in a contact centre or customer support environment</li> <li>Be comfortable handling customers across multiple channels (not just one)</li> <li>Be confident speaking to customers on calls and handling written channels effectively</li> <li>Be able to solve problems independently, not just follow scripts</li> </ul> <h3>What will help stand out:</h3> <ul> <li>Taking ownership and having follow through without constant supervision</li> <li>Balanceing speed and quality effectively</li> <li>Handling frustrated customers calmly and professionally</li> <li>Learning quickly and applying feedback</li> <li>Contributing positively to team culture</li> </ul> <h2> </h2> <h2>JOINING THE BASH TEAM</h2>

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more. <h2>BASH PERKS </h2> Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country. Best of the Best - The wealth of talent we have will surprise + inspire you Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in. Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream. Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes. Top $$ - The best people, in the right roles, earning at the top tier. Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it. Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on <a href="http://bash.com" target="_blank">bash.com</a>.

Tailor & apply in AIApply