Senior Program Manager

Brightline Software

Austin, TX (hybrid) · Mar 2022 — Present

• Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
• Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
• Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
• Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
• Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.

Program Manager

Harbor Payments

Remote — US · Aug 2018 — Feb 2022

• Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
• Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
• Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
• Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.

Senior Business Analyst

Cedar & Co. Consulting

Dallas, TX · Jun 2015 — Jul 2018

• Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
• Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
• Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
• Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.

Operations Coordinator

Northbridge Retail Group

Plano, TX · Aug 2013 — May 2015

• Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
• Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
• Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.