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Jordan Hayes
Principal Program Manager, Product Operations
Austin, TX | (512) 555-0193 | jordan.hayes.work@email.com
PROFESSIONAL PROFILEProgram leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
PROFESSIONAL EXPERIENCESenior Program Manager
Brightline Software
Austin, TX (hybrid) · Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments
Remote — US · Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting
Dallas, TX · Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group
Plano, TX · Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
EDUCATION & CREDENTIALSThe University of Texas at Austin — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves (2011 — 2015)
UT McCombs School of Business — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool (2019)
Coursera / university partners — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs (2021)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified ScrumMaster (CSM)
• AWS Cloud Practitioner
• SAFe Program Consultant (SPC)
• ITIL 4 Foundation
Minimalist: Clear hierarchy, little decoration.
Classic
SimpleATS-friendlyJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
AST CAI: Single column, ATS-friendly.
Single-column ATS
ATS-friendlySimpleJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
AST FLAT: Flat sections, easy to scan.
Single-layer ATS
ATS-friendlySimpleJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
Prime ATS: Tight ATS layout, fast skim.
ATS
ATS-friendlyProfessionalJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
Specialist ATS: Dense; skills + impact up front.
ATS Pro
ATS-friendlyProfessionalJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
Precision ATS: Skills band + structured jobs.
Structured
ATS-friendlyProfessionalModernJordan Hayes
Principal Program Manager, Product Operations
2100 Riverside Terrace
Austin, TX 78704
(512) 555-0193 · jordan.hayes.work@email.com
Profile
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Mar 2022 — Present
Senior Program Manager — Brightline Software
Austin, TX (hybrid)
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
Aug 2018 — Feb 2022
Program Manager — Harbor Payments
Remote — US
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Jun 2015 — Jul 2018
Senior Business Analyst — Cedar & Co. Consulting
Dallas, TX
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Skills
Program & portfolio governanceStrong
Roadmapping & dependency managementStrong
Launch readiness & cutover planningStrong
Stakeholder comms & exec reportingStrong
Risk & issue trackingStrong
Vendor & contract coordinationStrong
Operational metrics & OKRsStrong
Agile / hybrid deliveryStrong
Education
2011 — 2015
The University of Texas at Austin
B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
2019
UT McCombs School of Business
Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
2021
Coursera / university partners
Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
Classic: Traditional one-column baseline.
Monochrome
SimpleProfessionalATS-friendlyJordan Hayes
Principal Program Manager, Product Operations
Austin, TX | (512) 555-0193 | jordan.hayes.work@email.com
PROFESSIONAL PROFILEProgram leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
PROFESSIONAL EXPERIENCESenior Program Manager
Brightline Software
Austin, TX (hybrid) · Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments
Remote — US · Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting
Dallas, TX · Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group
Plano, TX · Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
EDUCATION & CREDENTIALSThe University of Texas at Austin — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves (2011 — 2015)
UT McCombs School of Business — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool (2019)
Coursera / university partners — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs (2021)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified ScrumMaster (CSM)
• AWS Cloud Practitioner
• SAFe Program Consultant (SPC)
• ITIL 4 Foundation
Simple ATS: Simple ATS structure.
Parser-safe
ATS-friendlySimpleJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comSummary
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Experience
Senior Program Manager
Brightline Software | Austin, TX (hybrid) | Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments | Remote — US | Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting | Dallas, TX | Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group | Plano, TX | Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
Tools
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
Education & certifications
The University of Texas at Austin (2011 — 2015) — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
UT McCombs School of Business (2019) — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
Coursera / university partners (2021) — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
PMI Agile Certified Practitioner (PMI-ACP) · Certified ScrumMaster (CSM) · AWS Cloud Practitioner · SAFe Program Consultant (SPC) · ITIL 4 Foundation
Header ATS: Header-led ATS with key highlights.
Highlights
ATS-friendlyProfessionalJordan Hayes
Principal Program Manager, Product Operations
Austin, TX | (512) 555-0193 | jordan.hayes.work@email.com
PROFESSIONAL PROFILEProgram leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
PROFESSIONAL EXPERIENCESenior Program Manager
Brightline Software
Austin, TX (hybrid) · Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments
Remote — US · Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting
Dallas, TX · Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group
Plano, TX · Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
EDUCATION & CREDENTIALSThe University of Texas at Austin — B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves (2011 — 2015)
UT McCombs School of Business — Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool (2019)
Coursera / university partners — Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs (2021)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified ScrumMaster (CSM)
• AWS Cloud Practitioner
• SAFe Program Consultant (SPC)
• ITIL 4 Foundation
Pure ATS: No-frills parser-first layout.
Minimal parser
ATS-friendlySimpleJordan Hayes
Principal Program Manager, Product Operations
Austin, TX•(512) 555-0193•jordan.hayes.work@email.comContact
2100 Riverside Terrace
Austin, TX 78704
(512) 555-0193
jordan.hayes.work@email.com
linkedin.com/in/jordan-hayes-pm
Core skills
- • Program & portfolio governance
- • Roadmapping & dependency management
- • Launch readiness & cutover planning
- • Stakeholder comms & exec reporting
- • Risk & issue tracking
- • Vendor & contract coordination
- • Operational metrics & OKRs
- • Agile / hybrid delivery
- • Change management
- • Budget & capacity planning
- • Documentation & playbooks
- • Cross-time-zone facilitation
- • Executive QBR & board-ready narratives
- • Incident response & postmortems
Tools & languages
- • Jira Advanced Roadmaps
- • Confluence
- • Linear
- • Notion
- • Looker
- • Figma (review)
- • Slack
- • Workday
- • ServiceNow
- • Google Sheets
- • English (native)
- • French (limited working proficiency)
Education
The University of Texas at Austin
B.B.A., Management Information Systems — Concentration: Operations; Honors thesis on rollout metrics and adoption curves
2011 — 2015
UT McCombs School of Business
Graduate Certificate, Technology Commercialization — Capstone: GTM plan for B2B workflow tool
2019
Coursera / university partners
Machine Learning for Business (audit) — feature definition, ethics, and model risk overview for PMs
2021
Professional profile
Program leader with 9+ years shipping cross-functional initiatives in SaaS and fintech. I connect product strategy to execution—clarifying scope, de-risking launches, and building operating cadences that keep design, engineering, and GTM aligned from discovery through cutover and post-launch stabilization.
Known for turning ambiguous mandates into sequenced roadmaps, dependency maps, RACI matrices, and exec-ready readouts. I run steering forums that surface tradeoffs early, document decisions, and keep partner teams moving when timelines slip or priorities compete.
Recent focus: identity and billing platform migrations, pricing & packaging releases, SOC 2 control work, and incident-driven process hardening across US and EMEA teams. Comfortable partnering with Legal, Security, Finance, and Sales Ops under fixed-date constraints.
Professional experience
Senior Program Manager
Brightline Software · Austin, TX (hybrid)
Mar 2022 — Present
- Lead multi-quarter platform programs spanning identity, billing, and admin APIs; coordinated 6 product teams and 40+ contributors with shared release trains, dependency maps, and weekly cutover rehearsals tied to customer contracts.
- Cut launch slip rate by 27% by introducing a single readiness checklist, dry-run calendar, rollback owners, and comms templates for every customer-visible release; institutionalized postmortems for sev-2+ incidents.
- Partnered with Legal and Security on SOC 2–related control updates; delivered evidence packs on schedule for two consecutive audits and reduced last-minute evidence scrambles by routing requests through a single intake queue.
- Facilitated quarterly planning with Finance and Sales Ops; reconciled capacity forecasts with hiring plans, flagged dependency conflicts early, and reduced mid-quarter scope thrash by publishing a single source-of-truth roadmap.
- Stood up cross-functional war rooms during peak migration windows; maintained decision logs and stakeholder updates so leadership could redirect funding or staffing within 48 hours when risks materialized.
Program Manager
Harbor Payments · Remote — US
Aug 2018 — Feb 2022
- Owned card-present and ACH roadmap threads for a mid-market payments stack; translated regulatory deadlines into engineering milestones, customer comms, and support enablement assets.
- Stood up a weekly risk review with Support and SRE; reduced sev-1 repeat incidents tied to config drift by prioritizing guardrails in the deploy pipeline and adding synthetic checks for critical routes.
- Ran vendor evaluations for fraud scoring tools; led RFP scoring, POCs, security review packets, and contract handoff to Procurement with documented success criteria and rollout plans.
- Partnered with Marketing and Compliance on customer-facing notices; ensured copy, timing, and support macros aligned before each mandated disclosure window.
Senior Business Analyst
Cedar & Co. Consulting · Dallas, TX
Jun 2015 — Jul 2018
- Supported digital transformation workstreams for retail and logistics clients: current-state process maps, gap analyses, workshop facilitation, and benefits tracking against baseline KPIs.
- Built executive dashboards in Excel and Tableau; trained client teams on refresh cadences, data definitions, and exception handling so leadership could trust week-over-week trends.
- Contributed to proposals and SOWs; maintained traceability from statement of work to delivered milestones and change orders when scope shifted.
- Facilitated working sessions between IT and business owners to prioritize backlog items and document acceptance criteria for high-risk integrations.
Operations Coordinator
Northbridge Retail Group · Plano, TX
Aug 2013 — May 2015
- Coordinated store rollout schedules, training windows, and vendor installs for a 30-location refresh; tracked RAID logs and escalated slips before they hit customer-facing dates.
- Maintained inventory reconciliation templates and weekly variance reviews with finance; helped close recurring discrepancies tied to shipment timing.
- Supported leadership off-sites: agendas, materials, action-item tracking, and follow-through across facilities and HR stakeholders.
Certifications
- • PMI Agile Certified Practitioner (PMI-ACP)
- • Certified ScrumMaster (CSM)
- • AWS Cloud Practitioner
- • SAFe Program Consultant (SPC)
- • ITIL 4 Foundation
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Hybrid
ATS-friendlyModernProfessional